We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To initiate a return, please ensure your item meets the following criteria:
- Condition: The item must be in the same condition as when you received it – unworn or unused, with tags still attached, and in its original packaging.
- Proof of Purchase: You must provide a receipt or proof of purchase.
- Damaged Items: If the item was damaged during shipping, please send us photos of the item and its packaging in its original state to facilitate the refund process.
How to Initiate a Return
To begin the return process, please contact us at jpcenter2024@gmail.com. Once your return request is accepted, we will provide you with:
- A return shipping label.
- Detailed instructions on how and where to send your package.
Important: Items sent back to us without prior authorization will not be accepted.
Return Address: 3038 SW 42nd St, Fort Lauderdale, FL 33312, États-Unis
If you have questions about the return process, don’t hesitate to reach out to us at jpcenter2024@gmail.com. We’re here to help!
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if:
- The item is defective or damaged.
- You receive the wrong item.
We will evaluate the issue promptly and work to make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, supplements, or plants).
- Custom products (e.g., personalized or special-order items).
- Personal care products (e.g., beauty items or hygiene-related products).
- Hazardous materials, flammable liquids, or gases.
Additionally, we do not accept returns for:
- Items purchased on sale.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
If you have any concerns about your specific item, please contact us before initiating a return.
Exchanges
We do not accept exchanges at this time. If you wish to replace an item, please initiate a return and place a new order for the desired product.
Return
- You will be responsible for covering the return shipping fees.
- We will provide a convenient return shipping label that you can download and print.
- We do not charge any restocking fees for returns.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
- If approved, your refund will be processed to your original payment method within 10 business days.
- Please note that it may take additional time for your bank or credit card company to process and post the refund.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at jpcenter2024@gmail.com
Need help?
Contact us at jpcenter2024@gmail.com for questions related to refunds and returns.